Deposit, Refund and
Cancellation Policy

Obesity Relieve (OR) posts its deposit, refund, and cancellation policy that is documented on the Health Questionnaire (HQ) and the Consent Form. This policy applies to all surgeons and surgery types at OR. If you have any questions regarding these policies, please contact your patient coordinator.

Deposit and Booking Surgery:

1. Security Deposit: A minimum of $500 USD security deposit is due at the time of scheduling the surgery to secure your date.
2. Remaining Balance Deposit: A day prior to surgery the client must cover the entire remaining balance of the surgery. If cancelling or postponing the surgery the remaining balance will be governed by our refund and cancellation policy (found below)

Credit & Debit Card Policy

All credit card and debit card processing fees charged are non-refundable at any time.

Refunds and Cancellation Policy: Security Deposit & Remaining Balance Deposit

Due to the preparation costs, (i.e., hotel reservations, booking time and hospital room, scheduling transportation, nutritional consultation, scheduling of hospital staff, supplies ordered based on surgery schedule, etc.), all refunds will be handled based on the following criteria:

1. If surgery is CANCELLED due to a medical condition discovered during the pre-operative period or if it is determined that the operation cannot proceed due to safety reasons, a full refund of the security deposit will be provided minus any costs incurred by Obesity Relieve, including but not limited to transportation, hotel accommodations, pre-­op test(s), doctor fees, processing fee ($25.00) nutritional consultation ($150.00), etc.
2. If surgery is POSTPONED due to a medical condition discovered during the pre­-operative period, a full credit of the security deposit will be applied towards subsequent surgery minus any costs incurred by Obesity Relieve, including but not limited to transportation, hotel accommodations, pre­-op test(s), doctor fees, etc.
3. If the client cancels the surgery, for any reason, less than 15 days before the ORIGINAL surgery date, this will result in the loss of the entire amount of the security deposit all rules and policies apply to the original scheduled time.
4. If the client cancels the surgery with 20 days or more before the ORIGINAL surgery date then a full refund of the security deposit will be provided minus any costs incurred by Obesity Relieve, including but not limited to transportation, hotel accommodations, pre­-op test(s), doctor fees, processing fee ($25.00) nutritional consultation ($150.00), etc.
5. If surgery is canceled because the patient failed to follow the pre­-operative instructions given by the medical staff this will result in the loss of the entire amount of the security deposit and remaining balance deposit.
6. If surgery is rescheduled, all cancellation rules and policies apply to the ORIGINAL scheduled date.
7. All cancellations must be received by Obesity Relieve in writing, via email or fax.
8. Please allow 6 to 8 weeks for processing refunds.
9. In the event that collections are necessary, the cost/fees incurred by Obesity Relieve will be applied to your balance owed.

Last Updated: 10/03/2017